Frequently Asked Questions

Windsor FloristFrequently Asked Questions

Q
Are my credit card details safe?
Our credit card payments are processed through the Stripe payment gateway. Stripe is compliant with Payment Card Industry Data Security Standard (PCI DSS).

Q
I can't log into my account?
Things to check.

  1. Make sure you are entering the email address and password you used to set up your account. Passwords are case sensitive and if you are unsure of your password you can request to reset it.
  2. Do you have cookies enabled? Cookies are required for the log in system to work and you may have cookies disabled. If you are unsure of what this means then the chances are you have them enabled as they are enabled by default.

Q
How do I change the quantity of an item in my cart?
To change the quantity of an item in your shopping cart please follow these instructions:

  1. Go to the My Cart page
  2. Change the quantity number in the “QTY” column of the item
  3. Click the Update button at the bottom of the cart list.

Q
How do I update a delivery address?
You can set the delivery address on the checkout for each order you place.

Q
How do I delete/remove an item from my shopping cart?
To remove an item from your shopping cart follow these instructions:

  1. Go to the My Cart page
  2. Click the X button in the first column of the item you want to remove
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BEST SELLING PRODUCTS
Florist Choice
Florist Choice
Price range: $60.00 through $110.00
Posy in a Container
Posy in a Container
Price range: $70.00 through $110.00
Vox Arrangement
Vox Arrangement
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Single Flower - Gift Wrapped
Single Flower - Gift Wrapped
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Flowers Only - Simple Wrapping
Flowers Only - Simple Wrapping
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